Acceptable Use Policy

The short version

• Message people who agreed to hear from you. A list you bought, scraped or copied from someone else is not a list you may use here.
• Honour an opt-out quickly. Email unsubscribes are handled automatically. An SMS reply saying STOP is not — you have to act on it. See section 4; this matters.
• Do not send at night. You could not anyway: SMS and WhatsApp to a contact are blocked between 21:00 and 08:00 in Bangladesh.
• No scams, no fake senders, no illegal goods. Section 3 has the full list.
• If your spam reports, bounces or complaints climb too high, the platform can freeze your sending on its own — before anyone at CyberCraft Bangladesh looks at it.

This policy forms part of the Terms of Service. It applies to everything you send through QuickGrow AI, and to everything you build with it: campaigns, automations, chatbots, forms, landing pages and pop-ups.

1. Consent comes first

You may only message someone who has agreed to hear from you on that channel. Before you import a list, be able to answer: where did these people come from, what were they told, and when?

Not acceptable: purchased lists, scraped numbers or addresses, lists rented from another business, contacts harvested from a group or directory, or consent given to a different company for a different purpose.

Record consent honestly. The platform stores the channel, the method, the time and the version of the wording that applied; that record is what you will rely on if a complaint is made.

2. Say who you are

Every message must make it clear which business is writing. Do not disguise the sender, imitate another business, or use a sender name you are not entitled to.

A branded SMS sender name is an application, not a setting: you submit it, it is reviewed, and until it is approved your messages go out from the default sender. Do not tell customers to expect your brand name on the message before that approval comes through.

3. What you may not send

• Anything unlawful under the law that applies to you or to the person receiving it.
• Scams, phishing, fake prize or lottery notices, fake delivery or bank alerts, or anything designed to trick someone into paying or handing over credentials.
• Malware, or links to it.
• Threats, harassment, hate speech, or content that sexualises children.
• Adult content, gambling, tobacco, weapons, prescription medicines or other regulated goods, unless you are licensed and the destination country allows the message.
• Loans, investment or crypto offers that misstate the risk or the cost.
• Multi-level marketing recruitment, chain messages, or “forward this to ten people”.
• Someone else’s copyrighted or trademarked material used without permission.
• Messages that hide their commercial nature, or that use a service or transactional pretext to carry a promotion.

Sensitive personal information — national ID numbers, card numbers, health details, financial account details — should not be put into contact records, message bodies or custom fields.

4. Opt-outs, and the part people get wrong

Read this even if you skip the rest.

• Email: a one-click unsubscribe withdraws that person’s consent automatically. Nothing further is required from you.
• SMS and WhatsApp: when someone replies STOP, the reply is stored, the keyword is recorded on it, and the conversation lands in your shared inbox — but their consent is not withdrawn automatically, and no automatic confirmation reply is sent to them. Someone on your team has to open that conversation and withdraw consent on the contact. Until that is done, later campaigns can still reach them.

Once consent is withdrawn, campaigns skip that person, because campaigns only target active records. Monitor your inbox for opt-out replies and act on them promptly — in many countries this is a legal obligation with a deadline, and it is currently a manual step in this product.

5. Timing and frequency

The platform enforces these; they are not suggestions.

• Quiet hours. An SMS or WhatsApp message addressed to a contact is refused during the quiet-hours window for the destination country — 21:00 to 08:00 in Bangladesh. This includes one-time codes and order updates sent through the API. Email is not subject to quiet hours.
• Per-contact caps. SMS and WhatsApp have a daily limit, a weekly limit and a minimum gap between messages to the same person. They are platform-wide defaults, not account settings.
• Beyond what the platform enforces, use judgement. Repeated promotional messages to the same person are the fastest route to complaints, and complaints are what freeze accounts.

6. Channel rules on top of ours

WhatsApp sending is governed by Meta’s WhatsApp Business rules, including the 24-hour window for replying with free-form content and the requirement to use an approved template outside it. SMS is governed by the gateway’s rules and by the telecom regulator in the destination country. A breach of those rules can cost you your WhatsApp number or your sender name, and that outcome is not in our hands.

7. Protecting the platform

Do not attempt to get around rate limits, share API keys outside your organisation, probe the platform for weaknesses without written permission, disrupt the service for others, or use the platform to attack another system. If you find a security problem, report it as described in the Security Policy.

8. How this is enforced

Outgoing content is automatically scored against known spam and phishing patterns. Account-level spam reports, bounce rates, complaint rates and sudden volume spikes are monitored, and an account whose figures cross the threshold can have sending frozen automatically, before a person reviews it. Where the platform blocks a send, you will see the reason on the message.

Depending on what we find, we may warn you, throttle or pause sending, remove content, suspend the account, or end the agreement. Serious cases are reported to the relevant channel provider or authority. Where it is safe and lawful, we will tell you what happened and what to fix. If you believe an automatic freeze was wrong, reply to the notice or write to [email protected] and we will review it.

9. Reporting abuse

If you received a message from a QuickGrow AI customer that breaks this policy, tell us at [email protected]. Include the message and the sender if you can — it is what lets us find the account.

10. Changes

We may update this policy as channel rules and local regulations change. This version is dated 26 August 2026.